Privacy Policy

Welcome to Circularbuild (“we,” “our,” “us”).
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from our website circularbuild.co.za, including when you interact with third-party vendors operating on our marketplace.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Personal Information

When you visit, register, place an order, or interact with vendors on our platform, we may collect:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Account login credentials
  • Payment information (processed securely by third-party payment gateways)
  • Any information you voluntarily provide (contact forms, reviews, messages)

1.2 Vendor Information

If you register as a vendor, we may also collect:

  • Business name and details
  • Tax information (if applicable)
  • Bank or payout information
  • Store profile details
  • Identity verification information (where required)

1.3 Automatically Collected Information

We may automatically collect certain information, including:

  • IP address
  • Browser type and device information
  • Pages visited and time spent on the site
  • Cookies and tracking technologies

2. How We Use Your Information

We use the collected information to:

  • Operate and maintain our marketplace
  • Process orders, payments, and refunds
  • Facilitate communication between customers and vendors
  • Manage vendor accounts and commissions
  • Improve website functionality and user experience
  • Send transactional emails (order updates, account notifications)
  • Provide customer support
  • Detect and prevent fraud, abuse, or security issues
  • Comply with legal obligations

3. Multi-Vendor Marketplace Disclosure

Circularbuild operates as a multi-vendor marketplace.
This means:

  • Products and services are sold by independent third-party vendors.
  • Vendors may receive customer information necessary to fulfill orders (such as name, shipping address, and order details).
  • Vendors are responsible for handling customer data in accordance with applicable privacy laws.

We are not responsible for the privacy practices of individual vendors. We encourage users to review vendor policies before making a purchase.

4. Sharing of Information

We do not sell your personal data.
We may share information with:

  • Vendors – to fulfill orders and provide customer service
  • Payment processors – to securely process transactions
  • Shipping and logistics providers
  • Service providers – hosting, analytics, email services
  • Legal authorities – when required by law or to protect our rights

All third parties are required to handle data securely and only for authorized purposes.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember user preferences
  • Enable essential site functionality
  • Analyze traffic and performance
  • Improve marketing and user experience

You can control or disable cookies through your browser settings. Disabling cookies may affect site functionality.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • SSL encryption
  • Secure server infrastructure
  • Limited access to sensitive data

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal and accounting requirements
  • Resolve disputes and enforce agreements

8. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of your data
  • Object to or restrict processing
  • Withdraw consent at any time

To exercise these rights, please email support@circularbuild.co.za with the subject line “Data Deletion Request“. We will process your request within 30 days.

9. Third-Party Links

Our website may contain links to third-party websites or vendor stores.
We are not responsible for the content or privacy practices of these external sites.

10. Children’s Privacy

Our services are not intended for individuals under the age of 13 (or applicable legal age). We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated “Last updated” date. Continued use of the site constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact us at:

Circularbuild
Email: hello@circularbuild.co.za
Website: circularbuild.co.za

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Below are clean, professional, general-purpose policy copies for a multi-vendor marketplace store (WooCommerce / WCFM / Dokan friendly).
They clearly define store vs vendor responsibility, which is important for marketplaces.

You can publish them as separate pages or combine them if you prefer.

Shipping Policy

Thank you for shopping at Circularbuild This Shipping Policy explains how shipping is handled on our multi-vendor marketplace.

1. Order Processing

  • Orders are processed by individual vendors selling on our platform.
  • Processing times may vary depending on the vendor, product type, and order volume.
  • Estimated processing time is usually [X–Y business days] unless otherwise stated on the product page.

2. Shipping Responsibility

  • Shipping is managed by the vendor from whom you purchased the product.
  • Shipping costs, delivery times, and available shipping methods are set by each vendor.
  • Multiple items from different vendors may arrive in separate shipments.

3. Delivery Timeframes

  • Delivery times are estimates and may vary due to:
    • Courier delays
    • Customs clearance (for international orders)
    • Weather conditions or unforeseen circumstances
  • Circularbuild is not responsible for delays caused by shipping carriers or vendors.

4. International Shipping

  • Some vendors may offer international shipping.
  • Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer.
  • Delivery times for international orders may vary significantly.

5. Order Tracking

  • Tracking information will be provided once the vendor ships the order (if available).
  • Customers can track orders via their account dashboard or vendor-provided tracking links.

6. Incorrect Address or Failed Delivery

  • Customers are responsible for providing accurate shipping information.
  • Orders returned due to incorrect or incomplete addresses may be reshipped at the customer’s expense.

7. Contact for Shipping Issues

For shipping-related inquiries:

  • Contact the vendor directly via the marketplace messaging system.
  • If unresolved, circularbuild support may assist in mediation.

Refund Policy

This Refund Policy outlines the circumstances under which refunds may be issued on Circularbuild.

1. Multi-Vendor Refund Responsibility

  • Refund decisions are made by the individual vendor, in accordance with their store policy and applicable laws.
  • Circularbuild acts as a platform and may assist in dispute resolution but does not guarantee refunds.

2. Eligible Refund Cases

Refunds may be considered in the following cases:

  • Product is defective or damaged upon arrival
  • Incorrect item received
  • Product significantly not as described
  • Order not delivered (confirmed by courier/vendor)

3. Non-Refundable Items

Unless required by law, the following items are generally non-refundable:

  • Digital products or downloads
  • Customized or personalized items
  • Perishable goods
  • Items marked as “Final Sale”

4. Refund Request Timeline

  • Refund requests must be submitted within [X] days of delivery.
  • Requests submitted after this period may be declined.

5. Refund Method & Processing Time

  • Approved refunds will be processed to the original payment method.
  • Processing time may take [X–Y business days], depending on payment provider and bank policies.

6. Platform Intervention

If a dispute cannot be resolved with the vendor:

  • Customers may escalate the issue to circularbuild support.
  • We reserve the right to intervene, suspend vendor payouts, or take corrective action.

Cancellation / Return / Exchange Policy

This policy governs order cancellations, returns, and exchanges on Circularbuild

1. Order Cancellation

Before Shipment

  • Orders may be canceled before shipment, subject to vendor approval.
  • Cancellation requests must be submitted via your account dashboard or vendor messaging.

After Shipment

  • Orders cannot be canceled once shipped and must follow the return process instead.

2. Returns

  • Return eligibility and conditions are determined by the vendor’s return policy.
  • Items must generally be:
    • Unused
    • In original packaging
    • Returned within [X] days of delivery

3. Return Shipping

  • Return shipping costs are typically the responsibility of the customer unless:
    • The item is defective
    • The wrong item was shipped
  • Vendors may deduct return shipping costs from the refund.

4. Exchanges

  • Exchanges are subject to product availability and vendor approval.
  • Customers must contact the vendor to request an exchange.
  • Additional shipping charges may apply.

5. Damaged or Incorrect Items

  • Customers must report damaged or incorrect items within [X] days of delivery.
  • Supporting evidence (photos/videos) may be required.

6. Vendor-Specific Policies

  • Each vendor may have additional terms related to cancellations, returns, or exchanges.
  • Vendor-specific policies will be displayed on their store page or product listings.

7. Abuse & Policy Violations

We reserve the right to:

  • Reject requests that violate policy terms
  • Take action against abusive behavior or fraudulent claims

8. Contact & Support

For assistance:

If unresolved, reach out to Circularbuild support at hello@circularbuild.co.za

Contact the vendor directly