Refund Policy
Circularbuild wants every transaction on our platform to be fair and transparent for both buyers and sellers. This policy explains how refunds work.

1. Refund Window
Buyers have 7 days from the date of purchase to request a refund. Payment for an order is held by CircularBuild during this 7-day window and is only released to the seller once the window has closed, provided no refund has been requested.

2. How to Request a Refund
If you're not satisfied with your order, you can request a refund directly from your CircularBuild account:
1. Log in to your account.
2. Go to My Orders.
3. Select the relevant order and choose Request Refund.

Refund requests must be submitted within the 7-day window.

3. How Refund Requests Are Reviewed
Once a refund request is submitted, both CircularBuild (admin) and the seller are notified.
• If the seller approves the request, the refund is processed.
• If CircularBuild approves the request, the refund is processed — even if the seller has not yet responded or has declined.
• This ensures buyers are protected even in cases where a seller is unresponsive or a dispute cannot be resolved directly with the seller.

4. Returning the Product
If a refund is approved, the buyer is responsible for returning the item directly to the seller. CircularBuild does not currently manage return logistics or shipping; buyers and sellers should coordinate return details between themselves.

5. Refund Processing
Approved refunds are processed to the buyer's original payment method. Since payment is held by CircularBuild for the duration of the 7-day window, refunds requested within this period are paid directly from those held funds.

6. After the 7-Day Window
Once 7 days have passed from the date of purchase without a refund request, payment is released to the seller, and the order is considered final.

7. Contact
Questions about a specific order or refund can be raised through your account dashboard, or by contacting us at hello@circularbuild.co.za.