Refund Policy
Circularbuild wants every transaction on our platform to be fair and transparent for both buyers and sellers. This policy explains how refunds work.

1. Refund Window
Buyers have 7 days from the date the order is delivered or collected to request a refund for an eligible issue. This window is a buyer-protection period for raising issues with an order — it does not affect when the seller is paid. Funds settle to the seller automatically at the time of purchase via Paystack's Split Payment feature, in line with Paystack's standard settlement timeline. CircularBuild does not hold or have custody of buyer funds at any stage.

2. How to Request a Refund
If you're not satisfied with your order, you can request a refund directly from your CircularBuild account:

  1. Log in to your account.
  2. Go to My Orders.
  3. Select the relevant order and choose Request Refund.

Refund requests must be submitted within the 7-day window.

3. How Refund Requests Are Reviewed
Once a refund request is submitted, both CircularBuild (admin) and the seller are notified.

  • If the seller approves the request, the refund is processed.
  • If CircularBuild approves the request, the refund is processed — even if the seller has not yet responded or has declined. This ensures buyers are protected even where a seller is unresponsive or a dispute cannot be resolved directly with the seller.

4. Returning the Product
If a refund is approved, the buyer is responsible for returning the item directly to the seller. CircularBuild does not currently manage return logistics or shipping; buyers and sellers should coordinate return details between themselves.

5. Refund Processing
Approved refunds are issued to the buyer's original payment method. Where a refund is approved before the seller's payment has settled, it is processed as a reversal of that settlement. Where a refund is approved after the seller has already been paid, CircularBuild will refund the buyer directly and recover the corresponding amount from the seller — typically by deducting it from the seller's next payout. Sellers agree to this recovery process as a condition of selling on CircularBuild.

6. After the 7-Day Window
Once 7 days have passed from the date of delivery without a refund request, the order is considered final for buyer-protection purposes. This has no bearing on when the seller is paid, since settlement occurs automatically at the time of purchase.

7. Contact
Questions about a specific order or refund can be raised through your account dashboard, or by contacting us at hello@circularbuild.co.za.